Payment

• Prices quoted are nett and in SGD
• Payment can be made through credit cards (VISA, MASTER)
• Full Payment must be made before delivery.

Confirmation / Change / Cancellation of Order

• No cancellation of order is accepted and all flowers/plants/goods sold are non exchangeable and non refundable.
• If you wish to change your order, a notification of 24 hours is required for bouquets/arrangements and 2 weeks notice is required for wedding/venue floral decorations.
• An email confirmation will be sent to you upon receipt of your order. If you do not hear from us within 3 hours, do give us a call at (65) 6342 2708.

Delivery Services

• Delivery service comes free with all orders. However, a surcharge of S$15 will be imposed for redirection of orders.
• For delivery on Sunday or public holiday, a surcharge of S$15 is applicable.
• We will give our best efforts to deliver the items at your requested delivery time.
  Seasonal Availability

Seasonal Availability

• Due to seasonal and regional availability of flowers / vases / baskets / containers / gifts items or fruits, not all flowers / arrangement shown on our website are available all the time. Heaven’s Touch reserves the right to substitute appropriate flowers / vases / baskets / containers / gifts items or fruits of equal or greater value in the event that the flowers / vases / baskets / containers / gifts items or fruits featured is / are unavailable at the time of ordering.

Feedback

We welcome your feedback and suggestions. Should you have any enquiries / complaints about your order, please feel free to contact us at
tel: (65) 63422708 fax: (65) 63422725
email: custsvc@heavenstouch.com.sg

DISCLAIMER

Heaven’s Touch reserves the right to reject any order in any case.

We may put orders on hold until sender replies to our telephone calls or email. If the sender does not respond within a reasonable period of time (e.g. 3 hours), we would deem the order as void and cancelled to prevent fraud.